In the event of (imminent) machine downtime, machine  spare parts are often required in record time. Windmöller & Hölscher has 90  percent of all required original spare parts directly available from stock. But  there are also rare consumables or old machine parts that are not stored. The  W&H express production closes this gap: Simple to medium complex machine  components that have been manufactured to customer specifications (drawing  parts), can be rebuilt and delivered in less than 24 hours. 

"Our express service for spare parts works in a similar way to an emergency room: the most important thing is to stabilize the patient, i.e. the machine, and keep it alive. This is how we prevent production shutdowns. We get very positive feedback from our customers for the fast immediate help," says Jörg Dellbrügge, Head of W&H Service Logistics. The conventional delivery time for rare consumables that are not stored in stock is two weeks or longer. W&H's express spare parts, on the other hand, can be on their way to the customer just one day after receipt of the order. "It always depends on the urgency of the order. A spare part from us is sometimes just an interim solution until the final machine part is finished. If, for example, this still has to be refined, experience has shown that production always takes a little longer."

Express manufacturing was set up as an additional service in April last year. A total of three full-time employees produce the spare parts in the machine park at Headquarters of W&H in Lengerich.

Since April, express production has successfully completed more than 200 rush orders.

About  Windmöller & Hölscher:

Windmöller & Hölscher, a family owned company, is world leader for

machinery and systems for the manufacturing and converting of flexible packaging.

The product portfolio includes high-performance machines for film extrusion, printing and converting. As a global company W&H offers its clients everything from a single source: from expert consultation and engineering to the delivery of high quality machines and complete packaging production lines. Approximately 2,950 employees create optimal solutions for the individual production tasks of flexible packaging producers – bringing the corporate philosophy “Passion for innovation“ to life. Machines by Windmöller & Hölscher are in use in over 130 countries and by more than 5,000 customers. In 2017 the Windmöller & Hölscher Group with its headquarters in Lengerich, Germany reached sales of approximately 835 Mio. EUR.